Find quick answers to your questions. If you have additional questions, please call or email us.

ORDERING:

When will my support brackets ship?
Fabrication will take 2-3 weeks.

How long will it take for my order to arrive?
Your order will be shipped via UPS ground from Austin, TX. UPS ground takes 1-5 days based on your location:
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How much is shipping?
Shipping cost is 15% of your total order.

PRICING & BILLING:

Do I have to pay sales tax?
You will pay sales tax only if your order is shipped within Texas.

What if I am exempt from sales tax?
If you are exempt from sales tax and live in Texas, please go to our Wholesale Page and complete the form. You will receive an email with a code to enter at checkout to remove the sales tax from your order.

Do you offer a discount to designers and builders?
Yes. Please complete the form on our Wholesale Page. You will receive an email with a code to enter at checkout to receive your discount.

BRACKET GUIDE:

What size support brackets should I order?
This is what one expert says: If your granite is 2 cm thick, you need supports for anything over 6″ of unsupported span. If it’s 3 cm or more, you need supports for anything over 10″ of unsupported span. So, if you have a 2 cm countertop with a 15″ overhang, you’ll need at least a 9″ long support on the countertop. If you have around a 12-16″ overhang, 10″ x 10″ brackets are a very common size.

How many support brackets do I need?
A good guide is to have a bracket at least every 24″ with one at each end 6″ from the each end.

What if I need additional holes in my brackets?
We can drill additional holes in the wall/shelf side or drill holes in the counter side. There is NO additional charge for this. Please explain where you need the holes in the “Special Order Instructions” section when you checkout. Or, you may email us a diagram (please include your name and order number on your email).

How heavy duty are the support brackets and how are they made?
They are custom made to order. We start with 1/4″ steel. We cut them, bend them and cut holes in them using a 55 ton Ironworker. Then we finish them to your choice. Most hardware stores do not sell anything this heavy duty.

Are your faux finishes more expensive?
No, all of our 18 finishes are included in the price of the bracket. There are no upcharges for different finishes.

What if I can’t tell what the finishes look like on the computer?
If you are unsure of which finish you want to order, you may order samples on our Finish Page.